BS BIP 2222 – Complaints management. Turning negatives into positives (including BS ISO 10002:2004 and BS ISO 10003:2007)
Cross References: ISO 10002:2004 BS EN ISO 19011:2011 BS ISO 10003:2007 ISO 10002:2004 ISO 9000:2005 ISO 9001:2000 ISO 9004:2000 ISO 19011:2002 ISO/IEC Guide 71:2001 ISO 9001 ISO 9004:2000 ISO 10001 ISO 10002:2004 ISO 10015 ISO/IEC Guide 37
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