BS BIP 0032 PDF

BS BIP 0032 PDF

$20.00

Achieving ISO/IEC 20000. Making metrics work

Published by Publication Date Number of Pages
BSI 03/31/2006 105
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Description

BS BIP 0032 – Achieving ISO/IEC 20000. Making metrics work

Gives a practical view of metrics and service reports and explains their importance in delivering an effective service and to service improvements.

Also available as part of KIT 190.

Product Details

Published:
03/31/2006
ISBN(s):
0580474607
Number of Pages:
105
Product Code(s):
30143864

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