This British Standard sets out principles for establishing and maintaining an effective customerservice culture and mindset in an organization of any size, geographical location or business sector.It also provides recommendations on applying these principles so that the organization has thecapability to deliver a consistent standard of service that meets or exceeds the expectations ofits customers.
Incorporates the following: BS 8477:2014
Product Details
Published:
04/29/2020
ISBN(s):
9780539122329
Number of Pages:
30
File Size:
1 file , 830 KB
Product Code(s):
30406800, 30406800, 30406800
Note:
This product is unavailable in Ukraine, Russia, Belarus
