AS 8018.2-2004 PDF

Description

Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.

Product Details

Edition:

1st

Published:

01/01/2004

ISBN(s):

0733761275

Number of Pages:

24

File Size:

1 file , 700 KB

Product Code(s):

10090796, 10090746, 10090761

Note:

This product is unavailable in Ukraine, Russia, Belarus