Description

BS BIP 0015 – IT service management. Self assessment workbook. 2nd edition

This workbook will help organizations assess the effectiveness of their best practice processes for IT service management. By using the workbook, organizations can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their service management processes compare with those described in BS ISO/IEC 20000.

Also available as part of KIT 32.