Service excellence. Creating outstanding customer experiences through service excellence

Published by	Publication Date	Number of Pages
BSI	12/31/2015	34

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Category: BS

Description

BS PD CEN/TS 16880 – Service excellence. Creating outstanding customer experiences through service excellence

BS PD CEN/TS 16880:2015 sets out guidance for the implementation of service excellence in order tocreate outstanding customer experiences, exceed customer expectations and achieve customer delight.It does not focus on the provision of basic customer service which organizations should already have inplace.

This document applies to all organizations delivering services, such as commercial organizations, publicservices and not-for-profit organizations.

Cross References:
DIN SPEC 77224:2011
EN ISO 9001
ISO 9001
ISO 10002

All current amendments available at time of purchase are included with the purchase of this document.